Shipping policy

 

Shipping Policy

At Eve Fleur, we are committed to delivering your luxury purchases as quickly and securely as possible. We offer global shipping to most locations, ensuring that our sophisticated and technologically advanced products can be enjoyed by customers around the world.

Shipping Locations

We are proud to offer shipping to most countries globally. However, there may be some remote locations or countries where we do not currently provide service. If you are in an area we cannot ship to, we will promptly notify you and work with you to find a suitable alternative or refund your order if necessary.

Processing Time

Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information so you can follow your order's journey.

Shipping Rates

Shipping rates are calculated at checkout based on the delivery destination and the weight of your order. For international shipments, please be aware that additional customs fees, taxes, or duties may apply depending on your country's regulations.

Packaging

We take great care in ensuring that each product is packaged securely to prevent any damage during transit. Your order will arrive in luxurious, eco-friendly packaging to maintain the premium experience that Eve Fleur is known for.

Shipping Times

  • Domestic (Australia): Typically 3-7 business days.
  • International: Delivery times vary depending on your location. Generally, international orders will arrive within 7-14 business days, but please allow extra time for customs processing.

Customs, Duties, and Taxes

Eve Fleur is not responsible for any customs duties, taxes, or fees that may be incurred upon entry into your destination country. Please check with your local customs office to understand the applicable charges before placing an order.

Lost or Damaged Shipments

Eve Fleur takes all necessary precautions to ensure your order is delivered safely. However, if your order is lost or damaged during transit, please contact us immediately. We will assist you in resolving the issue, including working with the carrier to track or file claims for lost or damaged goods.

If You Have Any Questions

If you have any questions about our shipping policies or need assistance with your order, please don’t hesitate to contact our customer service team at info@evefleur.com. We’re here to help and ensure that your experience with Eve Fleur is nothing short of exceptional.